How to open a support ticket?

abdo · March 30, 2023, 8:11am

How do we connect to Glide Support.

I’m here

and i can’t find any button to open a support ticket

Darren_Murphy · March 30, 2023, 8:26am

Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the Glide Support Page.

To create a Support Ticket:

Open the App that is giving you problems, and go to Settings → Contact Support:

Glide will prompt you to create a support link for your App. Click on Create Link:

Select Open Support Ticket

Fill in the form and submit it.

After submitting the form, you will receive an email from Glide Support with a ticket number. If you have any further information to provide, you should reply to that email.

system · March 31, 2023, 8:26am

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Lucas_Pires · July 17, 2023, 10:11pm

@Darren_Murphy doing this process, I cant see this options Open Support Ticket

Darren_Murphy · July 17, 2023, 11:07pm

Which team plan do you have?

Lucas_Pires · July 17, 2023, 11:19pm

I tried in a free plan… but does this make any difference?

Darren_Murphy · July 18, 2023, 12:07am

Yes. Only Pro Plans and above will see that option.

Lucas_Pires · July 18, 2023, 2:39pm

This doesnt make sense… but ok