How do we connect to Glide Support.
I’m here
and i can’t find any button to open a support ticket
Please note: Glide Support is available with any paid plan. If you need help with a Billing Issue (on any plan), you should open a Billing Enquiry via the Glide Support Page.
(Last updated: 9th May 2024)
To create a Support Ticket:
- Open the App that is giving you problems, and click on the Question mark in the bottom right corner of the builder:
- Select Get Help:
- Select Support:
- Glide will prompt you to create a support link for your App. Click on Create Link:
- A form will open in a new browser tab:
- Fill in the form and submit it.
After submitting the form, you will receive an email from Glide Support with a ticket number. If you have any further information to provide, you should reply to that email.
@Darren_Murphy doing this process, I cant see this options Open Support Ticket
Which team plan do you have?
I tried in a free plan… but does this make any difference?
Yes. Only Pro Plans and above will see that option.
This doesnt make sense… but ok