Hello everyone. Suddenly I have been facing issues with the onboarding process on glide. I used to have the sign-in screen first and then a Welcome screen with 3 input fields to fill to complete the profile. I set the filter to this screen to sign-in users and the condition visibility to: User pr…

Where do you store your database? Is there a chance the row is not immediately available for the user to fill in?

Hi @ThinhDinh The database is on airtable. Actually when a new user signs-in I can’t see his email on the database, even on glide. It’s like glide is not saving the email on the database. How is it possible? And also, on the settings panel I’ve set “Collect real user email address”. I don’t know w…

Can you show us screen shots of your User Profiles configuration and your Users Table (from Glide) please? (ie. as below) [CleanShot 2023-05-18 at 17.08.41@2x] [CleanShot 2023-05-18 at 17.08.56@2x]

Yes of course. I’ve blurred some emails just for privacy. The others seems to be dummy. [Screen_Database] [Schermata 2023-05-18 alle 11.23.03]

Thanks :slight_smile: The one thing that stands out to me is that your Image column is configured as a URL column type. I’m not certain, but it is possible that this is breaking your User Profiles configuration. Can you try changing that to an Image type?

I’ve done it @Darren_Murphy . Nothing changes. Actually I’ve a doubt. Is there any chance that is linked to the plan? Because I see that I’ve the pro Plan installed, but actually on the screen I’ve sent you previously it says “Upgrade to Pro” as I’m not already on a Pro Plan. See the attachments. …

You are on one of the old App based pricing plans. To move to a new Team based plan, you would need to do the following: Create a new Team, and purchase the Plan that you need (see the Pricing Page ) Cancel the Plan on your existing App. You can do that via Settings → Billing. Transfer your App to …

@Darren_Murphy Actually this is an app I’ve made months ago for a client. So do I have to upgrade our Agency account into a Pro Plan for Business account and there will be no need to add a Pro plan for the single project? Is that correct? Or should I create an account for the client and use an Ind…

That’s really up to you. It depends whether you want to keep control of the App, or hand it over to the client. Personally, I always ask my clients to create their own Glide subscriptions, and I build Apps for them in their team. If you do keep it in your own Team, then yes it will be covered by yo…

Mmmm ok so in the case I had to create an account for the client (just to be sure that he is the one paying for his app) which plan do you suggest to make him purchase? Can the starter be good for the issue I’ve mentioned before? @Darren_Murphy

User onboarding not working

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ThinhDinh May 18, 2023, 11:31pm 21

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Topic		Replies	Views
First time sign-in emails Ask for Help	28	742	June 7, 2023
Welcome screen onboarding not working properly. Why? Ask for Help	27	1596	February 2, 2021
Problems with onboarding (Glide Apps) Ask for Help	13	440	July 30, 2022
Input fields not working Ask for Help	13	354	March 7, 2024
Users see blank screen after sign in Report a Bug	25	1230	January 15, 2023

User onboarding not working

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