Code of Conduct

Overview

This Code of Conduct outlines acceptable and unacceptable behavior for the Glide community. It applies to everyone who participates in community activities. It does not supersede our Terms of Service.

Any changes to the code will be shared in Announcements.

By participating in our community, you acknowledge that you have read and accepted this Code of Conduct.

Guidelines

• The Glide community is for peer collaboration and guidance. The Glide team actively monitors and participates in community discussions, but it is not a dedicated support channel.

• Be patient. There is no guarantee that you’ll receive a response within a specific time. Want faster or more helpful replies? Provide details. Explain what you’re trying to do and what you’ve already tried.

• Trust, but verify. If you’re unsure about a community answer or recommendation, test it in a separate app. Likewise, do not copy-and-paste code (e.g. JavaScript) if you don’t understand how it works.

• Encourage helpful behavior. Share positive reactions and responses. E.g. Found a post to be particularly insightful or helpful? Give it a Like. Asked a question and someone provided the answer? Mark it as a Solution. Solved a problem on your own? Share your solution in a reply. Found an answer somewhere else? Share it and cite your source.

• Flag bad behavior. There’s no need to respond to the offending user/post. Moderators will be notified and respond accordingly.

Policies

• The community is not for account-specific support. Contact the Glide support team for issues related to your customer account, like billing disputes or troubleshooting a specific app. Posts asking for account-specific support may be edited, closed, or removed without notice.

• Be courteous and respectful. We do not tolerate any hurtful, harmful, hostile, harassing, threatening, or illegal behavior. This also includes disruptive activity like excessive posting; unsolicited DMs; sharing false or misleading information; and doxing, trolling, or flaming.

• Don’t share private or confidential information. Consider all community spaces to be public. Do not share personally identifiable information (PII), account credentials, billing information, or other potentially sensitive details. Double-check when posting screenshots to ensure they don’t contain this information. Posts that contain sensitive information may be edited or removed.

• Don’t misuse the Glide trademarks. Glide team members, Certified Experts, and Community Moderators are identified by labels on their community profile(s). Do not use the Glide symbol, logo, or other trademarks to pose as a Glide team member or partner.

• No spam. That includes creating intentionally off-topic threads; duplicate posts across categories; and unsolicited promotion of your product or service. Affiliate and referral links may also be removed at the team’s discretion. This includes asking for compensation (tips, donations, etc) in return for answering questions.

• No Glide hacks or exploits. Over the years we’ve seen posts encouraging haphazard methods to work around Glide’s architecture and plan limits. These methods are usually riddled with security and performance issues. As a general rule, any member found sharing these methods – or encouraging the use of these methods – is subject to immediate suspension from the community.

Remember: All posts are subject to moderation. Posts may be held for review or edited without warning or notification, though we do our best to note when and why moderation takes place.

Enforcement

Code of Conduct violations are determined and enforced on a case-by-case basis.

Enforcement methods include:

• Warnings via DM or email
• Temporary suspensions
• Permanent suspensions
• Bans

Enforcement is taken against the individual. Creating new community accounts, using another existing account, or speaking through another member’s account will result in enforcement on those accounts as well.

Get in touch

Send feedback or violation reports to community@heyglide.com. We will review and respond to your message as soon as possible.

Please note that we will not respond to forum posts, direct messages, or emails to individual teams members regarding the Code of Conduct.

Thank you!