Hi, My application appears to load once being launched, however only blank screen appears once the loading animation disappeared. Builder also does not show up either and users also have the same experience when opening my application via computer and iso devices. My application was made with Glide…

Update: Although it’s has taken some time, my application is now working! Glide’s support team managed to solve the issue on the backend of things and that recovered my applications with all the data intact! Thank you everyone and Glide Team for helping me solving this issue.

Have you tried duplicating the app? Might be worth a shot.

@Eric_Penn I have tried duplicating the application but to no avail. Even the newly duplicated app has the same problem as the original app

same here and with my work account builder not opening. clicking on the app (safari, chrome) triggers no action. update: working now on chrome.

Safari, Chrome, Edge nothing works yet for me

You may want to submit a support ticket. [image] How to open a support ticket? Ask for Help Please note: the option to create a support ticket is only available if your App is in a Pro, Business or Enterprise Team. If you need help with a Billing Issue (on any plan), you …

Thank you @Eric_Penn I have submitted a ticket for this app. Hopefully, things can be solved or salvaged.

@Eric_Penn do you happen to know how long does support usually take to reply email, ticket, or forum like this? Or do they ever? It’s been four days and there’s nothing from Glide team yet. If there’s no solutions, I’ll move on to recreating the entire app again. Business needs it.

@SantiagoPerez Can you check this case? Thank you!

Update: Initial support has been unsuccessful and the case has been escalated to the next level of support. However, it’s been several days of silence. Thus, I have rebuilt the entire application again in order to keep the business going. At this point, it’s a matter of integrity of support to keep …

App loads blank(white) screen and builder does not show up

Report a Bug

Eric_Penn June 17, 2023, 12:13pm 6

You may want to submit a support ticket.

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App loads blank(white) screen and builder does not show up

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