Hi People, we have been using Glide since July and taking weekly backups of the data from September.
One of our users is reporting that some of the data they entered is missing. However, when we checked all the backup files from September, the data they mentioned isn’t available anywhere.
The user claims they definitely updated the information and even used it as a reference for a report. This issue seems to be happening for only one user — we’ve checked with others and their data looks fine.
So, we are trying to understand what could have happened. Is it possible that some data didn’t get saved or went missing?
In my opinion, there are 3 possible cases that come to my mind:-
If data is being recorded via a workflow then its sometimes possible that if set column values are not used properly then data gets skipped if super quick entries are being made simultaneously. But then it happens randomly for any user and not just for one user. So this is less likely
Could be a Row Owner issue where name and e-mail are not matching in specific tables for that user
Could be as simple as a internet connection issue where at certain times they loose connection while filling in data. So that data never reaches the server while for them they have entered it.
It’s not a workflow-based submission in this case – it’s a Show Form Screen that writes data directly to the table.
There’s no Row Owner mismatch for this user – name and email are correctly mapped across the relevant tables.
Internet could be a factor in general, but the user is claiming 20+ missing entries, and these were added across multiple dates, not in one quick burst. So it feels less likely to be just a connection drop issue.
Given all this, I’m wondering if this could be related to any known Glide issues with form submissions not reaching the table, or anything similar you might have seen before?
Since the data is missing even from the backups taken in September, this confirms that the data never reached the Glide server/database.
If the user claims they saw the data and used it for a report, it strongly suggests a Local Sync / Caching Issue.
Here are the most probable causes:
Offline Data & Cache Clearing: The user might have entered data while having an unstable connection. Glide shows the data locally (optimistic UI), allowing them to see it and write their report. However, if the sync failed to complete and the user cleared their browser cache, reinstalled the app, or logged out before the connection was restored, that local data would be lost forever without reaching your table.
User-Specific Columns Confusion: You mentioned a “Show Form Screen”. Is this a native Form container creating new rows, or are they editing fields on an existing screen? If they are editing fields, please double-check that the target columns are NOT set as “User-Specific”. If they are user-specific, the data exists but is only visible to that specific user on that specific device, and won’t show up in the main data export in the same way.
Submission Failure: Is there any “On Submit” action that might have failed? Although rare, if the action sequence breaks, the row might not be committed.
Given that 20+ entries are missing across multiple dates, I would bet on #1 (Sync/Network) if the user works in an environment with a firewall or unstable internet, or #2 if the setup involves editing existing rows.
I would advise checking the workflow logs if you have them. If the data is indeed recorded through the workflow, tell them to submit new data and see if it sticks.
Also, if possible, please show us the kind of workflow you’re using so we can see if there can be any problems.
