Urgent: suddenly downgraded to legacy free plan

3eOYTU3FJDlwmqJJlgGm

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same issue here - have customers blowing us up.

… edit - now fixed. Thanks glide team!

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Anyone knows when is this going to get fixed?

Team Id: 1kg0BNwvgyaxXxpeqi0d

No improvement here.

We are working on it now, will report as I know more. We’ve discovered the issue.

We’ve applied a fix to those teams – please check and report any change.

It shows ‘Business’ now, checking the different apps and they’re looking OK.

I know it’s early to ask, but my clients and users are asking me for root cause so we can avoid issues in the future.

looks like it may be good for me… Still checking…

Not mine still says free

@advanced_pcnet please give me your team id.

We’ve discovered the issue and are rolling out a fix. It should be completely resolved in a few minutes.

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Advance PC Networks

That is your team name. The id is in your dashboard URL.

advanced pcnet

This is where you can find your team id:

0L1ZzMGfRo6zFNVF7abw

@advanced_pcnet can you refresh? That account should be fixed.

Not yet

@advanced_pcnet ok, please check again

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Tank you