As shown in the screenshot from my billing page, I was charged $2,388 for a Business plan that started as a free trial on June 5, 2025, and auto-renewed on July 4. However: I did not intend to continue the plan I had already deleted my app and stopped using Glide My dashboard shows no active usage…

[image] I was charged $2,388 on a Free plan — refund request and no active subscription Ask for Help This has been flagged for the Billing team. They’ll take a look next week!

Thank you for your response. However, I must express that waiting until next week is not acceptable, as this is a significant charge ($2,388) and I urgently need this matter resolved as soon as possible. I have already provided all the necessary details, confirmed that I never upgraded to a paid p…

That post was before this week. Today is the next week. It was a holiday weekend. Glide should be fully staffed today, as it is now Monday morning.

“Next week” here means this week. That post was on Saturday. We understand your urgency, but the team has already been alerted and this post was the 8th ticket you opened on this according to what the team told me.

[image] ThinhDinh: “Next week” here means this week. That post was on Saturday. We are currently in “next week,” yet I still haven’t received any follow-up or update on my refund request — which is extremely frustrating given the amount in question ($2,388) and the urgency of the matter. I’v…

I mean we’re just fellow users who help with moderating the forum. You creating another duplicated thread doesn’t help making your request be processed faster. The bottom line is: The team has been alerted. It was a holiday weekend, so they are asking for some patience. We can not help with anyth…

It’s 5:30am Monday morning in the Glide offices. Give it a few hours at least for them to get to work so they can respond.

Thank you for the clarification — I understand now. I’ll wait patiently and give the team some time to respond, since it’s still early Monday morning. I just wanted to make sure everything was properly flagged and that my request didn’t get lost in the queue. Appreciate your help and looking forwa…

URGENT: $2,388 Charge for Deleted Free Account – Refund Request

Ask for Help

ThinhDinh July 7, 2025, 12:03pm 2

Topic		Replies	Views
I was charged $2,388 on a Free plan — refund request and no active subscription Ask for Help glide-escalated	5	91	July 5, 2025
I was charged $2,388 after deleting my free team — need urgent help Ask for Help	2	50	July 5, 2025
Inability to cancel the free trial Ask for Help glide-escalated	2	46	November 14, 2025
Attempt to charge my account after I cancelled and before expiration date Ask for Help	1	142	January 3, 2024
Refund money pls Report a Bug	5	114	February 3, 2026

URGENT: $2,388 Charge for Deleted Free Account – Refund Request

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