URGENT: $2,388 Charge for Deleted Free Account – Refund Request

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As shown in the screenshot from my billing page, I was charged $2,388 for a Business plan that started as a free trial on June 5, 2025, and auto-renewed on July 4. However:

  • I did not intend to continue the plan
  • I had already deleted my app and stopped using Glide
  • My dashboard shows no active usage or invoice
  • Most importantly: I have already canceled the subscription, as shown in the billing panel

:small_blue_diamond: Team ID: Lnyn8LUy31fTiop9Nbih

I am still within the 14-day refund window and respectfully ask for a full refund. I’ve reached out via email but haven’t received any response.

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Thank you for your response.

However, I must express that waiting until next week is not acceptable, as this is a significant charge ($2,388) and I urgently need this matter resolved as soon as possible.

I have already provided all the necessary details, confirmed that I never upgraded to a paid plan, and attached a screenshot showing my team is still on a Free plan. I am also within the 14-day refund window.

This is a time-sensitive financial issue, and I respectfully request that this be escalated for immediate review by your Billing team or someone with the authority to process the refund now.

Please understand the urgency — I need my money back now, not next week.

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That post was before this week. Today is the next week. It was a holiday weekend. Glide should be fully staffed today, as it is now Monday morning.

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“Next week” here means this week. That post was on Saturday.

We understand your urgency, but the team has already been alerted and this post was the 8th ticket you opened on this according to what the team told me.

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We are currently in “next week,” yet I still haven’t received any follow-up or update on my refund request — which is extremely frustrating given the amount in question ($2,388) and the urgency of the matter.

I’ve already submitted all relevant details, confirmed that I never upgraded to a paid plan, and attached the necessary screenshot. I’m respectfully asking again: please prioritize this request and process the refund without further delay.

I really appreciate your prompt attention.

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I mean we’re just fellow users who help with moderating the forum. You creating another duplicated thread doesn’t help making your request be processed faster.

The bottom line is:

  • The team has been alerted.
  • It was a holiday weekend, so they are asking for some patience.
  • We can not help with anything further.
  • We would have to close any other threads you will make about this matter.
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It’s 5:30am Monday morning in the Glide offices. Give it a few hours at least for them to get to work so they can respond.

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Thank you for the clarification — I understand now.

I’ll wait patiently and give the team some time to respond, since it’s still early Monday morning. I just wanted to make sure everything was properly flagged and that my request didn’t get lost in the queue.

Appreciate your help and looking forward to hearing from the Glide team soon.

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