Refund money pls

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1

Dear Glide Team,

I hope this message finds you well.

Earlier today, I purchased a subscription to Glide, hoping it would meet the needs of my current project. However, after exploring the platform for a few hours, I’ve decided to cancel my subscription — primarily due to two key limitations I encountered:

  1. The lack of a range slider or advanced filtering options, which are essential for my project’s user experience.

  2. The presence of the Glide watermark on the published app, even with a paid subscription. I believe this significantly limits the professionalism of the final product.

I canceled my subscription within approximately four hours of purchase and have not used the service beyond basic testing. I would kindly like to request a full refund of the $25 charge, as I believe I fall well within a reasonable window for such a request.

Additionally, in the process of canceling, my entire Glide account was deactivated. As a result, I no longer have access to my subscription ID or account dashboard. The refund request system you’ve directed users to appears to require an active account, which I currently do not have — making it impossible for me to submit a request via the normal process.

Furthermore, I’ve attempted to reach out to your support team, but I keep receiving the same automated response with no resolution or acknowledgment of the specific issue I’m facing.

I kindly ask for your assistance in processing this refund manually or advising me on how I can proceed under these circumstances.

Thank you in advance for your understanding. I truly appreciate the work your team does and hope to revisit Glide again in the future if these features are improved.

2

You can create a custom range slider through AI component, and advanced filtering is also available on Glide. It’s just you should know how to create it. You can find multiple videos on YouTube for advanced filtering on Glide.

Glide has clearly mentioned on their pricing page that Custom Branding is not available on the Explorer Plan.

1 Like
3

In addition to what @Hassan_Nadeem said, I have also seen several examples of people creating sliders using the Custom AI component.

You can remove the watermark starting with the Maker plan.

In any case, you have 14 days to request a refund.

For clarification, which of these methods did you follow?

I’m not sure if the email is still active, but you can try contacting billing@glideapps.com regarding billing issues.

4

submit a refund request page

refund dont accept my id ..

5

Please try contacting billing@glideapps.com to see if they can help.