Signed up for Maker but showing Explorer, unable to use custom domain

[Doug_Olson]

First time reporting a bug? Refer to our Start Here post.

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Team ID:

• In the Glide dashoard URL, e.g.

App ID:

• In the Glide builder URL, e.g.
  (https://dougs-google-sheets--tk2o.glide.page/)

Description
I signed up for Maker plan so i can do a custom domain. When i try to upgrade it says I’m in maker for $60, but it says I’m explorer and can’t use a custom domain. Emailed 3 times and no Reponses

How to replicate

• List the steps, in detail, for recreating the issue.

[Darren_Murphy]

It can sometimes take a little while before an upgrade from Explorer to Maker is applied. Is it reflecting correctly now?

[Doug_Olson]

No, it still saying Explorer but when I click upgrade it says I’m on plan Maker and paying $60. It’s been over a week.

[Darren_Murphy]

Please submit a ticket via the chat bubble in the builder.

[Doug_Olson]

hopefully this works