Hi everyone, Since yesterday we have been experiencing a problem opening the application on many iPhone users. In practice they find themselves with a white screen and the wording “Not Found”. Users located in Italy say they have done a system update. Thanks for your attention

Are you using a custom domain? If yes, please check your custom domain configuration in Glide.

Hi Darren Thank you for your answer. Have a nice day Andreas

I’ve just had the same issue. Not sure why I need to reconfigure the custom domain as it’s been working fine for the last 2 years.

See below: [image] "Not Found" page Report a Bug Glide has recently begun auditing custom hostnames. For the vast majority of Apps with custom hostnames this process will be invisible. However, we are finding some Apps with custom hostnames which are improperly configured, may not be working. @qb15 In this specific case you need to remove the AAAA records, and delete one of the A records. The remaining A record needs to change to the value you see on Step 2.

Problem opening application on iPhone

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Darren_Murphy March 6, 2023, 4:26pm 5

See below:

Topic		Replies	Views
"Not Found" message when open an App Report a Bug	6	770	March 29, 2023
"Not Found" page Report a Bug	6	580	February 23, 2023
"Not Found" lorsque j'ouvre mon application Ask for Help	18	527	February 19, 2022
App 'not found' Ask for Help	61	1562	February 28, 2023
All custom domains fail to resolve Ask for Help	74	1232	July 21, 2025

Problem opening application on iPhone

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