Problem opening application on iPhone

[Andreasita]

Hi everyone,
Since yesterday we have been experiencing a problem opening the application on many iPhone users. In practice they find themselves with a white screen and the wording “Not Found”. Users located in Italy say they have done a system update.
Thanks for your attention

[Darren_Murphy]

Are you using a custom domain?

If yes, please check your custom domain configuration in Glide.

[Andreasita]

Hi Darren
Thank you for your answer.
Have a nice day

Andreas

[benmitchell]

I’ve just had the same issue. Not sure why I need to reconfigure the custom domain as it’s been working fine for the last 2 years.

[Darren_Murphy]

See below:

"Not Found" page

Glide has recently begun auditing custom hostnames. For the vast majority of Apps with custom hostnames this process will be invisible. However, we are finding some Apps with custom hostnames which are improperly configured, may not be working. @qb15 In this specific case you need to remove the AAAA records, and delete one of the A records. The remaining A record needs to change to the value you see on Step 2.