Other users cannot log into private app

I can log in to the app just fine with a pin, but any other user cannot, even after they have requested access and I have accepted. When they try to login, they are repeatedly prompted to request access once again even though they are in my user table.

These are my settings.


Which plan are you on?
Are users signing in with a personal or business email address?
Have you added the new emails to the user table?

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I initially made the app in a legacy free team a few weeks ago. I then duplicated it and put it in a new free team (non legacy). All users are private. The emails are inputted in the user sheet

So that leaves the type of email addresses. Are they emails with personal domains or business domains? Also, the free plan is limited to 10 personal users. Are you still below that 10 user limit?

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Some additional information regarding Personal users, and how to check.

https://www.glideapps.com/docs/essentials/users/personal-users

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I’m under the 10 limit. I only have one e-mail address that successfully logs in. The second does not.

Did you check if the second email address is recognised as a personal email?

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