My app’s URL: https://tired-frame-6762.glideapp.io/
Hi Gliders, I have an onboarding screen that used to work fine. Now the Name, phone number entry fields are really unresponsive. It takes so many taps in the entry field for it to allow input of names & number. We are losing sign ups rapidly. I have noticed recently that there have been numerous emails but no further details entered. I was asked by the venue who is using the app to make the process easier, not realising that somehow it was almost impossible now to enter the details.
I am had not changed the onboarding for at least 2 months. I have now removed 2 entry fields only leaving Names & phone. But the fields are still extremely unresponsive.
I have tested this on 2 different iPhones & a desktop.
Perhaps someone has an idea where I should start trouble shooting?
@david thanks for the suggestion. I have got rid of the array formula in the Google sheet. I have the template column generating the QR code. So now I am on a mission to try to remove as many array formula that I can. I have a dashboard view using a Query function in Google sheets that looks up members access between certain dates & times. I am hoping that we can do that in the Glide Sheets now? I will attempt to migrate all that I can to the Glide Sheets. Cheers
I have a couple of questions to try & get some idea of what are reasonable expectations & what is not reasonable:
Sign up to app from a form outside of Glide, the users info is populated via Integromat scenario straight from a Carrd sign up form to Google sheet (instantly). All the users credentials are submitted, Profile is complete EXCEPT for one thing. It literally takes 2 minutes for Glide to assign a ROWID to the new row. I have attached a link to a video showing this amount of time.2 min delay for RowID from form submission Is this because the row is added via Integromat & Glide doesn’t know that the row was added? Will we be able to add users into Glide sheets directly like this eventually?
I want the user to fill out the form, is redirected to the app link, clicks the app link & is then inside the app as a member with a complete profile. It breaks down because the ROWID takes too long to be assigned & you end up with the new user creating their own profile on the onboarding screen. Duplicate users exist now.
I have the app setup as Public with Email. Perhaps there is another way to set the app up as just Public BUT if the user want to access their pesonal QR code for admission into the venue, they need to sign in with the registered email.
Signing up from the app QR code works to a point. Since removing the Google Sheet array formulae it is way more responsive. The ROWID is assigned almost immediately - HOWEVER my onboarding page gets a refresh mid form & the screen is a blank white view. The person signing up either has to shut the app & restart the process or just gives up.
Perhaps I have made some errors in the Onboarding form which forces a page refresh. I have followed @Robert_Petitto’s onboarding Gamification videos, done tab visibility with User Profile is True for non onboarding tabs, & used Email is Signed in User to restrict the field data on the onboarding form.
Possibly, it takes Google a while to check for new updates. There’s no official communication whether you can send data to Glide Sheets via external methods in the future.
I’m not sure exactly what your flow is for “User Profile is True”, you can have a number column which sets to increase via a button when users have filled out all the needed details. That is my go-to method.
Hi @ThinhDinh, sorry for the late response I have been away. My onboarding process is the typical flow. User name. user address user mobile. There are 2 “Complete Profile” buttons - first button is visible whilst all profile fields are incomplete, but is kinda not clickable as it goes to a deadlink. Second clickable button appears once the final field which is Mobile number is populated. This button increments the Profile complete column by 1 & then the Has Profile column automatically changes from False to True & the user can access the app & all the info.
However I am getting a submission of the form mid data entry almost every time. I get a white screen & have to reload the app login screen to complete the sign in process. It is extremely infuriating & is a terrible user experience.
I have checked my configuration & there is nothing that should force the submission of the form without the Submit button being tapped. The increment is not happening as the user still needs to tap the Submit button to view the app upon reloading the sign up page. It is just a white screen that appears & you literally cannot do anything.