@Sheryl_Joyce By any chance, do you remember whether you created that app in your own account and then transferred it into the org, or whether you created it right in the org?
In either case, could you try making a new dummy app directly in the org with the same spreadsheet that this app uses? You can then delete the dummy app - it’s only to give the org permission to access the spreadsheet. Please let me know whether that fixes that error message.
So I created the app in my personal account, moved it to the org account and it was working. Then a couple of days later the reload sheet button stopped working (not producing the ohh sheet message, just not reloading my data, e.g. new sheets. A couple of days after that when I tried to reload the sheet again I now just get the error message. After duplicating the app and sheet I can now use the new sheet fine
Would you mind trying what I asked and make a new app in the org based on the spreadsheet the existing app is using, and then try reloading the existing app?
@Pippa_Stevens and I have sorted the Oh sheet error. We duplicated the app and she re-invited me to the spreadsheet and things seem to be working now…but it still shows her as the owner.
Am I missing something? I did go through the community board and found this suggestion: Transfer App to another Account. Is this what we have to do? Sorry I’m not terribly technical and don’t want to create more issues by doing this without checking first.
The issue, is that she isn’t an employee of Pet Pardon. She works at an organization that I’m working with to launch an app…the app isn’t published yet and I’m using the Free version. So when I try to publish it says I have to contact the owner…I’m also getting prompted to buy a ‘Basic’ plan, which costs $8/user…and ideally don’t want to have to pay for three members.