Hey guys,
some of our users are not receiving email with the pin code.
Problem emerges e.g. with @t-online (Telekom).
Any cue how to solve this? Is there an alternative way to receive the code?
Hey guys,
some of our users are not receiving email with the pin code.
Problem emerges e.g. with @t-online (Telekom).
Any cue how to solve this? Is there an alternative way to receive the code?
This is a known issue for months (and not good for me either working in Germany). Unfortunately we have not got it solved:((((((
Thanks for the information! We will put no more efforts on fixing this problem.
Anyhow: Could you create a workaround to provide access to your app to the @t-online users?
Sadly not - the emails do not get processed by t-online I think… and customer would only discover they have a problem when they keep trying to send a mail and nothing comes back. We could have a message on our web site (we might have something I think - to say ‘please use another email provider’). Not good at all… but a ‘workaround’.
Please contact the email provider and ask them to allow the emails.
I had this issue with a few corporate clients. Their spam filters were not allowing the email pin to be distributed to users. The resolution for us was to whitelist the @auth.appnotify.io domain which was sending the pin. It worked after that.