Login issue

Report a Bug
1

Hello everybody!

My app’s URL: https://k5ip2.glide.io

I am connecting to the app but I am facing login issues:

  1. I enter the email address on the login page, I then click on “Receive a PIN code”.
  2. I leave the app to go to open my mailbox.
  3. I copy-paste the pin in my mailbox
  4. I click again on the app
  5. The app reloads and I have to fill my email address again and click again on “Receive a pin code”
  6. Then,
    6.a. Either I enter the code I received and it is not working
    6b. OR I ask again for a new code, then the steps repeats undefinetely

The screenshot below:

Image d’iOS_1
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Image d’iOS_2
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Image d’iOS_3
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Image d’iOS_5
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Image d’iOS_6
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Did someone encounter the same issue? How can I proceed?

Thank you :slight_smile:

2

I thought there used to be a button that you click if you already have a pin so you could bypass the first step in aquiring a pin. I wonder if something changed.

3

I went through this with a stack of users on my internal app.

Sometimes you have to “activate” the button by entering a valid email. THEN instead of clicking SEND PIN, click I ALREADY HAVE PIN, and replace the email address you entered with the PIN, then click your button. This SHOULD solve your issue.

BTW - I only encountered this on my whitelisted apps, I have not heard of it with my “Public with PIN” version.

4

@DAG Are you using iOS 12? We’re aware of an issue on iOS 12 that could be causing this and will have a hot fix out shortly.

1 Like
5

I was just trying this with my whitelisted app. I’m not seeing the ‘I Already Have pin’ option.

6

It only happened for the initial log in. Once they were in, they were OK. I couldn’t recreate it on purpose, and I couldn’t identify a pattern to it either - some were Android users, and other iOS users. I guess the only REAL pattern was inexperienced device users.

1 Like
7

We removed “I already have a pin” because people were pressing it and retrieving days or weeks-old pins from their email archives. Pins are single-use, but most app users do not understand this.

2 Likes
8

@david did the test with the phone of my friend and I had the problem this weekend. Is it related to the iOS version of the phone?

9

I wonder if it would be worth putting the “I already have a pin” button back, but include some obvious verbiage that the user must have requested a new pin within that past few minutes for that device and that pins can only be used once. I’m sure somebody will still ignore it, but just a thought. Or if it would be possible to temporarily store the email and only show the button if the email had requested a pin in the past few minutes.

10

@Jeff_Hager It would be a good idea

1 Like
11

Hi. I’m having the same issue and so far, it’s only for users with a yahoo email address. It appears that there’s a significant delay in receiving the pin email, ONLY for yahoo email addresses, so that when you go to enter the pin, it doesn’t work. @David, when does the pin code expire?

12

I think it would be great to provide the user with the choice to have the PIN number being set to either email address or a mobile number. It seems receiving PIN to mobile number is more favorable as also users are now more accustomed to receiving confirmation PINS / Number from Major Application Providers.

2 Likes
13

I have experienced the same issue with my yahoo email address. Weird… But latency is probably on yahoo side.

14

I’m getting users with up to 30-minute delay in receiving their pins. Gmail and yahoo.