We experienced an issue recently where many people were unable to receive the email with the login pin when using their business emails to log in. The users were from various companies. Unfortunately, the only way they were able to successfully receive the email was by using their personal emails with gmail, or yahoo. This issue was reported by over 30% of our users which leads me to believe there is a bigger issue at hand.
I am curious what steps we can take in the future to circumvent this issue.
Additionally, I would kindly request some features that would be beneficial:
- Alternate authentication methods.
- Ability to customize the email address that sends the pin.
- Access to an email log so that we can see how many email pin’s were sent successfully or re-requested.