PIN emails are not sent on my apps

Report a Bug
1

First time reporting a bug? Refer to our Start Here post.

Team ID:

  • In the Glide dashoard URL, e.g.
    https://go.glideapps.com/o/v1N7JRjjvaTU0otcFUGG

App ID:

  • In the Glide builder URL, e.g.
    https://go.glideapps.com/app/8c1tIH2YdjpqMK2nZPfi/layout
    https://go.glideapps.com/app/bTKAaRMBYlDT3EsIwg3c/layout

Support Link
https://go.glideapps.com/support/40586c57-77ed-4601-9619-24fb8cc51d7a
https://go.glideapps.com/support/5e4b0057-9381-4429-a21d-2b0b529bf1fc

Description
None of my new users are able to connect on my apps. They are able to put their email addresses but they have never received the email with the PIN number to connect.
Tested on mobile, and desktop. Chrome & Firefox.

Capture d’écran 2024-12-16 120453
Capture d’écran 2024-12-16 120453539×905 29.1 KB

2

Are they using emails from the same domain?

What Glide plan are you on?

3

Hello ThinhDinh,

No, they are not all using email addresses from the same domain.
There are Outlook pro addresses, and also personal emails.

4

The below help article might be useful:

1 Like
5

I have a user not receiving his PIN today.
We are on an enterprise plan.
User has an edu email.