The feature to import pic “from my Iphone” is really struggling.
Any hints about it ?
Can you show a screen recording of the issue please?
What are the device informations?
Version
Model
Don’t really know how I can share a video but here is the link to watch it: Proton Drive
It’s an Iphone 12 mini, version iOS 17.5.1
Seems like an issue with your phone or maybe browser’s permission to access your photos. I am not an Apple pro. On android, there is a feature in settings to manage these permissions. Maybe there is one on iPhone too.
My app uses a lot of photo uploads, and I’ve been reporting some bugs that are usually occurring with iPhones. There is currently an open ticket and the Glide team is investigating what the problem might be.
I don’t know if your problem is related to mine. As @MaximeBaker said, it could be something related to the device’s permissions. Can you check if it’s enabled?
I think this tutorial might help:
Checking if you have permission to access the photos, also confirm that your network connection is good and that your device’s memory is not full
If everything is ok, you are probably suffering from a bug like me
Yep it’s not at the authorization level because sometimes it’s working well ! I can upload photos withtout problem. But sometimes I get this issue. So waiting with you @Luiz_Roberto haha