Problems uploading photos


Team ID:
2He5DHme5j12a9BftemO

App ID:
Z6p7MGkuyoQCB9wK61JG

Description

  • Sometimes, some users (often on iOS) report bugs when uploading photos. The application crashes or does not enable the add button. This doesn’t always happen, but sometimes tickets appear for me about this little problem, I don’t know how to solve it.

How to replicate

OS: iOS 16.1.2 / NAV: Safari 16.1

Is this happening on desktop?

There is an open issue for multiple image selections.

Does your issue happen with only one image selection?

There is no evidence of this problem reported above happening to me yet (loss of images). The real difficulty is submitting the form, as in the videos I sent. The images do not upload or sometimes crash.

A long time ago, before I had multiple uploads, I had 5 columns of images to upload. I am not sure or have any evidence that something similar has happened, but I think it has.

I would like to at least understand the origin of the problem, whether it is a connection, full memory, cache, browser version, or a problem with the glide itself, so that I can give my client an answer.

Additional information:

Business legacy
File Storage: 259.3GB/1TB

Is the problem happening on desktop?

No, just iphone

I don’t have an iPhone. I won’t be able to replicate the issue.

Does anyone other than him experience the problem too?

Another video, there are 3 videos of problems with uploading photos (one of them from last year), 3 different users and devices, the common thing is that they are all iPhones.

Again, it doesn’t always happen, when restarting the phone sometimes it works again, but occasionally there are these little problems.

I would like to know why this happens so I can give them an answer, I have already opened a ticket in the builder chat, but I would like to know if the community has anything to contribute

@glide_help Please look into this, thank you!

This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.

Best practices when escalating issues to support

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I received communication via email and chat from the builder’s support team. Apparently, a ticket was opened, but I haven’t received an update since. I also occasionally receive requests for help from my users who are having trouble uploading their photos. Is there anything I can do? Has anything changed since then? Are there any plans to add error warnings to the component? (Example: warning the user if they have a permission issue, full memory, file format, large file size, network issue, or an internal application error.)

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I see lots of threads talking about multiple images upload issues – Not sure where to add this comment, but I have observed this too on iPhone and Android. It seems as if you upload more than 3 images at a time, anything >3 gets dropped. To upload 5 images at once, I have to do 3 + 2 before saving the record. This is repeatable.

Additionally, it seems as though the “multiple images” column is user specific when using external data sources - I don’t know yet if that is part of the above issue or separate - but apparently if you’re using Glide Tables then those multiple images uploads/column can be viewed by others.

Apologies for the necro-bump but I don’t see where either of these issues has been addressed further than “tickets opened but no response yet” posts. :man_shrugging:

This is correct, and a technical limitation, not a bug. Array columns are somewhat in a grey area of not being strictly a basic column, nor a computed column. Glide made it work with their native tables, but there was no equivalent to store it, let’s say with a column in Google Sheets.

There were suggestions to store multiple images as comma-delimited values in Sheets, for example, but I guess there were more technical problems under the hood that they decided not to support it.

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