Team ID:
2He5DHme5j12a9BftemO
App ID:
Z6p7MGkuyoQCB9wK61JG
Description
How to replicate
OS: iOS 16.1.2 / NAV: Safari 16.1
Is this happening on desktop?
There is an open issue for multiple image selections.
Does your issue happen with only one image selection?
There is no evidence of this problem reported above happening to me yet (loss of images). The real difficulty is submitting the form, as in the videos I sent. The images do not upload or sometimes crash.
A long time ago, before I had multiple uploads, I had 5 columns of images to upload. I am not sure or have any evidence that something similar has happened, but I think it has.
I would like to at least understand the origin of the problem, whether it is a connection, full memory, cache, browser version, or a problem with the glide itself, so that I can give my client an answer.
Additional information:
Business legacy
File Storage: 259.3GB/1TB
Is the problem happening on desktop?
No, just iphone
I don’t have an iPhone. I won’t be able to replicate the issue.
Does anyone other than him experience the problem too?
Another video, there are 3 videos of problems with uploading photos (one of them from last year), 3 different users and devices, the common thing is that they are all iPhones.
Again, it doesn’t always happen, when restarting the phone sometimes it works again, but occasionally there are these little problems.
I would like to know why this happens so I can give them an answer, I have already opened a ticket in the builder chat, but I would like to know if the community has anything to contribute
@glide_help Please look into this, thank you!
This thread has been escalated. Support will follow up via the Messenger in the Builder or through email.
I received communication via email and chat from the builder’s support team. Apparently, a ticket was opened, but I haven’t received an update since. I also occasionally receive requests for help from my users who are having trouble uploading their photos. Is there anything I can do? Has anything changed since then? Are there any plans to add error warnings to the component? (Example: warning the user if they have a permission issue, full memory, file format, large file size, network issue, or an internal application error.)
