I was just comparing all the different plans and decided to upgrade, but when i try to upgrade it shows the error code Error: 1056. I also noticed that f i switch to a different team, i can upgrade without any issue. The problem is that i dont have my apps on the different teams.
Has anyone had this issue?
If youāve been on Glide a long time and have had that team a long time, that team might been one of the those old āMy appsā teams.
Have you tried creating a brand new team, move the apps there, and then upgrading that new team?
Yes ive tried it but i can only move the apps between folder in a single team
You cannot move app to a new team?
And you did create a new team?
Do you know how i can fix this?
Have you tried adding a billing method to the new team? Iām not 100% thatāll fix it but itās worth a try.
I dont have the option to add or change billing methods
You can contact support for your billing issue: support@glideapps.com
thanks, ill try that
The support is not answering me. Is there another way to get help?
Try here. This is the more appropriate channel.
If you have a billing related question, click on the āOpen Billing Inquiryā option within the link below.
This is unbelievableā¦ This whole move to AI is a complete downgrade to customer service. No support available for those trying to pay money to get to the support level. We shouldnāt lose access to our app just for a billing error (on Glideās end). This is completely bananas and it hurts to see that error codes brought up a year ago havenāt been professional addressed by Glide.
Whatās your issue? If you are on a paid plan and have a billing issue, you should be able to contact support about this through your dashboard.
If you have questions about upgrading, you can ask in the forum or check out Glideās pricing page.
I have a billing issue (my fault). But iām paying the ultimate price. When I click billing, I get a popup that gives me the option to fix my plan to professional. Then I get an error code. So, Glide sees me as a free customer.Thus, I donāt get any support. So even though Iām trying to pay them, I canāt. Every avenue I take leads to one common trend from Glide, āCustomer service is for paid customers only.ā Which essentially tells someone trying to pay to ākick rocksā or stand in line for a long time. @nathanaelb
I signed up for an account. Onboarded the client. I didnāt have billing set up, which was an oversight on my part. Glideās online upgrade gives me an error code which has clearly been an ongoing issue they have not addressed. Now I donāt have any means to contact someone from Glide to upgrade and have an angry client. Again, my fault. But the punishment doesnāt fit the crime.
Thereās no issues on the status page. This issue was brought up on this forum a year ago.
