Hi,
I have a problem adding new rows in google sheet, editing works properly, data synchronizes.
Team ID: FpiBHMnoel8UJiZOHdIT
App ID: HOQVONHPguQVflZaOguR
Looks like your app hit the sync limits for your plan.
Would you be open to migrating from Sheets to Glide Tables as the data source?
Have you opened a support ticket already?
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I’m still dead in the water here, can’t move forward with any of my apps. Is there any potential fix coming? Curious to why my dashboard says “Legacy Starter” plan and my apps say “Maker plan” when I open them — can that be a potential related issue? I’ve been a paying customer for some time, but I can’t use this now so wondering what my options are here. Do I potentially need my account completely wiped and recreated and somehow my apps reinstalled back in or something? Thanks in advance.
That sounds off. Sending you a DM, let’s take a closer look.
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I realized this mistake 2 weeks ago.
Not all rows appears in “Categoria” when refreshing. Sometimes appears category field “Alimentación” and sometimes doesn’t. This avoid to add a new Spend in this category. Also Reports don’t call all the data.
Many thanks for your support.
@alonso0405 Which plan are you on? How many total rows does your app use?
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I’m using Glide as my Spend register app, and the number of rows is increasing in the sheet “Registros” now is 472 rows but sometimes I see only 411 rows. Is there a maximum of rows? Is there some wrong relationships damaging the data or interfering? Many thanks for your support.
That is what I’m trying to determine by asking which plan you are on? Also for clarification, let me know if it’s a legacy plan or a new plan.
Is this count just in one table or across all tables. Can you check your usage tab for your team and see what it shows for row usage? Better yet, take a screenshot of the whole screen including the usage tab.
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Hi Jeff, thanks for supporting me, it’s a legacy plan. I just found the Usage sheet, so, nowadays there are 567 rows across all tables. I attach the screen. I was expecting to use 1000 lines per year, and in 5 years, would be in total 5000 lines.
You have a Legacy Free plan, which is limited to 500 rows per App.
As you have 567 rows in your Xpend App, that explains the behaviour that you observed.
The solution is to either reduce the number of rows to less than 500, or switch to one of the new plans.
However, before switching to any of the new plans you should carefully consider, as once you switch there is no going back. For example, the new Free Plan allows up to 25,000 rows, but it does not support Google Sheets as a Data Source. Refer to the Glide Pricing page for more details.
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Hi Darren, thanks, very clear! Can you transfer my Legacy account to the new Free Plan? I’ve tried but i could not… Also I’ve published my Xpends template for free in order to copy it from my new user alonso0405@gmail.com . Will that works? Best regards
I don’t work for Glide, so I can’t do any of this for you.
My suggestion would be to leave your Legacy plan intact, and create a new free plan.
Then duplicate your existing App, and move the duplicate into the new team.
That way you can experiment with the new plan without affecting your existing plan/App.
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Is this a hint that we may be soon seeing a way to migrate our Google Sheets to Glide Tables without losing computed columns, and auto-attaching columns to existing components? This feature has been begged for since Glide stopped allowing Sheets in Templates in the Template Store…
And just to confirm this sync issue only affects Classic Apps?
Your Team ID is in the URL of your Glide dashboard, e.g.
https://go.glideapps.com/o/Ltysdvzi1dytS0nzfpFU
Your App ID is in the URL of the Glide builder, e.g.
https://go.glideapps.com/app/R8h3RMPAuhouhiV54g6R/layout
I’ve heard the team talk about converting external data sources to native data sources. I believe it’s something we all want to do. We’ll get there, but it’s not going to be easy. 
This is a really good suggestion for Glide app experimentation in general. You’re effectively “forking” the app by cloning it and moving it into a sandbox environment, i.e. a separate team.
Unrelated to the above…
It looks like the major sync issues were resolved, and now we’re dealing with app-specific issues, so I’m going to close this thread.
If you’re experiencing sync issues with your Glide apps, please get in touch with our support team or start a thread in Ask for Help.
Thanks!
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