Suddenly my users who are logging in are showing up as ***********@anonymous.appuser.io. The sign ins are using google sign. Earlier the app;logins sheet used display the gmail ids of the users but now its showing them as anonymous users. Can anyone help out with this issue?
You might have to go to settings>privacy then change it to collect your userās email address.
Glide team changed the setting to have anonymous email addresses by default for new apps but @david mentioned that at some point they had a bug that changed it on existing apps so we needed to manually change it back.
In āBasicā plan I got anonymous address aliases and it is ok. If I upgrade to āProā plan, app will collect real usesā email addresses, this is also ok. Question: how is it possible to get REAL addresses for past logins? Does upgrade to PRO plan helps retroactively?
Elegant way would be to get real addresses from Glide database. There is the evidence that Glide has that stored, but not available to the users. Instead Glide app delivers anonymous alisases. So it is only upon Glide under what conditions they are willing to disclose real addresses! My idea is simple: when upgrading the app to pro, why not?
Asking past users to confirm their addresses is a kind of oxymoron: I donāt know their addresses, this is the problem. They logged in usually one time off and I canāt contanct them!
Just thinking out loudā¦.so forgive me if itās not the perfect solution.
Perhaps you could do some wizzy visibility condition so returning visitors who have a email address ācontainingā āanonymous.appuser.ioā could only see the content/data once the have entered their real email address.
Message something like ā We are just performing a quick audit and would like to verify your email addressā
Thanks, I have already solved the problem if visitors are returning, no problem! For them also an automatic real address information will be available aftre upgrading to pro. I want to get addresses for non-returning visitors!
I wish this process was more automated as well. It can get quite messy to have to change data after upgrading (if you want to preserve anything that was recorded before going Pro). I think the perfect solution is for Glide to somehow be able to convert the anonymous addresses to the real ones upon upgrading, but given the various places this data could be stored, anything beyond changing it in the User Profile Table may be too much to ask. At a minimum, converting anonymous to real in the User Profile Table upon upgrading is the behaviour Iād expect with this. Unfortunately, thatās not the way it currently works.
Hmm for non returning users then itās a bit of an issue.
Maybe raise a āfeature requestā if one doesnāt exist.
Not sure if that will be a priority however as Iām sure itās not a quick one to implement and that the glide team have quite a busy schedule already.
Hi Santiago,
I was collecting user emails until today without any problem, but since I added de singIn with gmail option, glide started to collect anonymous emails and I cannot change it. It says that it is only for paid users.
I do not understand why this suddenly change it. Exist there some workaround?
The ability to collect emails may have been available at the time that you originally set it but was taken away later on. In some cases, a user can continue to use a feature if they are grandfathered in,but one they make certain changes, then they lose that grandfathered ability.
Which plan are you on?
Is this a Classic App or a New App?
How long ago did you originally set it up to collect real emails?
I ask these questions, because this isnāt really anything new. Collecting emails had been a paid option for a long time.