Form after submit - added in table view but not add to ghoole sheet, and refresh the record is disappearing

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1

the app i was build 1 year ago,
When I submit a form data.
table view in glide display
Screen Shot 2022-04-09 at 9.36.20 AM
Screen Shot 2022-04-09 at 9.36.20 AM996×94 6.71 KB

But Google sheet view is not.
Screen Shot 2022-04-09 at 9.36.52 AM
It’s mising a row. (google sheet have first row for header)

After that I have refresh the browser (app builder) the data is disappearing.

2

Can you reproduce this problem in a video?

How many rows do you have in total?

3

thank for your reply @ThinhDinh
Here is my journey of this bug

  • my app was build a year ago
  • App Pro: rows 14,401 / 25,000

Step:

  1. Open the ‘data editor’ that sheet I have 4486 rows.
  2. Open tha ‘layout’ → select my feauture form submit.
  3. Submit a row
  4. Check ‘data editor’ the row was added = rows 4487 (but missing some data as current date/time)
  5. refresh my app.
  6. reload the ‘data table’ → missing rows 4487.
  7. check on google sheets is doesn’t have rows 4487 data.

And my big problem I LOST data from 28/02/2022 - today.

4

So you have the special value “current time” but it does not populate in the new row? I can’t tell from the video since the left panel is missing.

You’re also not showing the Google Sheet view. Does it write to the Google Sheet at all?

5

So you have the special value “current time” but it does not populate in the new row?

  • Yes.
    Does it write to the Google Sheet at all?
  • It’s not.
6

https://glide-help.zendesk.com/hc/en-us/requests/new

Please submit your video alongside the support link of your app to the support team.

7

Closing due to inactivity. This topic will be deleted in a few weeks if there are no more comments.