EXTREMELY Concerning Data going Missing and poor Support

Hey @Erwin_Potgieter,

Thanks for flagging!

We received and escalated your ticket within a couple hours of you submitting it.

Since then, our Support and Engineering teams have been investigating to figure out what happened.

You should have multiple emails in your inbox from us. I see a response from you in ours. :slight_smile:

I won’t go into details here, but we found that your app was configured with a “delete row” action.

For posterity + others who find this thread:

Data backups are like user permissions – they’re crucial for business apps.

In both cases, Glide lets you build out that functionality in different ways.

One of the easier methods is using the Generate CSV action to export a copy of your data.

That being said, we’re also looking into a self-service data snapshot & restoration feature. It would tap into all the behind-the-scenes work we’ve done to protect app data at a systems level.

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