Compose SMS seems stuck

I’m working to enable a text message to be sent from an app. Using the ‘compose text’ action, it is clearly trying to do something but isn’t successfully sending the text.

The workflow is

  1. User enters a phone number that should receive the text. I’ve tried using standard US formats and international formats. Same result in both cases.
  2. Click a button called ‘text a friend’
  3. Action checks to make sure that the phone number column is populated (called ‘SantaText’ in this example)
  4. Then…huh?

When you click the button to enable the action, it shows the screen in the image below. This screen appears to be the same “left arrow, right arrow, x” layout as seen during ‘sign in with google.’

The action is configured as thus

I tried adding a second action to dial the phone number but it’s still stuck at the previous step so that didn’t quite solve the problem.

Does anyone see where this is misconfigured?
Thank you

The Compose text action would only open up your device’s default messaging app and automatically add the message to the body. The user would still need to click “Send” for it to be sent.

If you want it to be fully automatic, you might want to explore the Twilio integration.

If it’s showing off a blank screen, I would check if the number is valid.

Thanks Thinh. After trying a different phone number, some progress was achieved. Now, the button opens a ‘dial a number’ screen to make a phone call. It does not open SMS.

This is the action configuration.

May I ask for suggestions?

But the action is only “Compose SMS”? How long ago have you made the change? I would make sure the change has migrated to the device you’re testing on.

You are correct that ‘compose SMS’ is the only action now.
It has migrated.
I know this because it’s back to being stuck on the blank page:-(

What device are you testing it on? Are you sure that the number is not empty?

I’m testing on an iPhone X.
It’s my number. I tried several times including other people’s numbers. Each time, the phone number appeared in the data table.

I’m stumped.

Can you show me in what format are you entering the number?

Edited to mask the phone number.

Try to add +1 to it, assuming you’re in the USA.

I had a similar thought.
(Will change the previous image to mask my number once we figure this out).

The same blank screen is experienced with all of the following

+1xxxxxxxxxx
1xxxxxxxxxx
xxx-xxx-xxxx
(xxx) xxx-xxxx

What type of column are you using to store the phone number?

It’s a phone number column.
Should I be using a standard number column?

Not sure what’s going wrong here since I can’t reproduce that at all. What version of iOS are you using?

At this point I’m not sure anymore about what’s wrong with your device. If it persists I would suggest submitting a ticket.