Yesterday, we asked you to update your DNS A Name records to a specific IP address due to an unexpected issue with two of our hosting IPs. Earlier today, the third IP address also became unavailable.
Our provider has now given us two new, stable IP addresses that are safe to use going forward:
- 162.159.142.16
- 172.66.2.12
(Please replace your existing A Name records with this new IP.)
NOTE: It takes a little while for the changes to be applied, so be patient. Also, ignore the A Name record provided in the Builder Custom Domain configuration tool.
You only need to use one of them. To help distribute traffic and improve reliability, we recommend choosing randomly – flip a coin, roll a die, or let your favorite pet decide. Both options are equally valid.
We understand how frustrating it is to be asked to make this kind of change more than once in a short period of time. While the situation is outside of our direct control, we’ve worked closely with our service provider to ensure these new IPs are not subject to the same problem and will remain in place going forward.
We’re also taking steps behind the scenes to prevent this type of disruption in the future. In the meantime, thank you for your continued trust and patience while we work through this with our infrastructure partner.
If you have any questions, we’re here to help.