Hi, a couple of days ago I upgraded to PRO. Yesterday I watched the video and followed the process to configure a custom domain app.pet-pardon.com. I waited more than 12 hours for the DNS records. Then entered the custom domain in the ‘Share app’ section, but got the ‘There was a problem authenticating your domain.’
I have triple checked that the DNS CNAME and TXT records are correct. I also can verify the CNAME DNS look up resolves to custom.glideapps.com.
Going through the community posts I did see one regarding SSL certificate. Could this be why it isn’t validating? My domain has an SSL certificate.
Hi, I also can not validate my domain. I tried the subdomain and toplevel domain options.
TTL to 5 minutes. That can not be the issue I think.
I just get: “there was a problem authenticating your domain”
I had put .com rather than .io on their link. Day after day we get messages saying our domain isn’t taking them to the app, sometimes it does and other times it does not. Puzzling. Earlier it would not for me and now it does.
@InsuredNomads both links work for me. I would verify with your users if they are putting www into the url or not. If so, https://www.GlobalNomadGuide.app does not work and you would need a redirect from the www subdomain to the root domain.
I would bet people are adding the www out of habit.
Alright, we will investigate. There was an issue yesterday that we thought we had fixed. If you’re having trouble please share your App ID, custom domain, and pictures of your DNS settings.
As mentioned yesterday, I triple checked that the DNS CNAME and TXT records are correct. I also can verify the CNAME DNS look up resolves to custom.glideapps.com.
Today, instead of getting the ‘There was a problem authenticating your domain’ when I input custom domain name in Share app section…I’m getting ‘The selected domain isn’t properly configured’….
