WWW Prefix Not Working for Custom Domain

Hi All –

I am using a custom domain for an app “appname.com”. “appname.com” does work, “www.appname.com” doesn’t work. I have this CNAME record set up:

This is the error when accessing “www.appname.com”:

I use Squarespace for hosting the domain. Any thoughts?

Thank you!

You won’t be able to setup two domain/subdomain for an app in Glide. What I would recommend you is to create a redirection from www to your settled domain in Glide instead.

That way, Squarespace is taking care of the redirection as well as the TLS for www.

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Thanks — I tried setting up that redirect in Squarespace (see the first photo)… is there something I should change?

A CNAME is not a redirection. Use the “Domain Redirection” feature.

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It works! Thank you!

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Glad it worked!

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