With the Business subscription, we are limited to 100 Private Users.
But that’s precisely why we have set up the app to use our quota of 10000 Public Users:
Access = Public / Sign-in = Optional sign-in (with hidden tabs and blocks until the user signs in) / Users = anyone from domain (the domain name).
I just checked in the documentation that considers as public apps the Apps that are :
"Publicly accessible, but only users with an email matching your domain can sign-in ".
Now I’m confused. How does the quota work? It’s the 3rd of the month, the subscription renews on the 22nd and we are already at 100 Private Users according to the dashboard… except that we expect 500 active users on average per month…
Is it possible that there is a problem with the way the users are counted in our account, after we upgraded our subscription?
Users are considered private if you either, implement Roles, or make them part of a whitelist (I assume that includes domain whitelisting too).
A user is considered public if you do not utilize Roles and you allow anybody to sign into your app.
A couple initial thoughts:
You could contact Glide support and see if they can offer you a deal to allow more private users.
Allow anybody to sign in, but maybe restrict some content based on the domain in the user’s email address. This method won’t be as secure as anybody could sign but they could also snoop the underlying data once they are signed in.
glide has a bug there, and they do not fix it for months… the same thing with my app… I reported it to the support team over a month ago… no change. Try to report it, maybe if more user do that they will try harder lol
Yes, that is exactly how I was picturing the steps.
Because you are restricting who can sign in. A project may be public, as in anybody can open and view the app, but if you restrict WHO can actually sign into the app, then those signed in users become private users. If you do not have any restrictions on who can sign in, then those users remain public users.
I just want to clarify this a little bit. There are 3 types of users.
Anyone that accesses your app, but doesn’t sign in is considered a Visitor. There’s no limit to the number of visitors to an app.
If anyone in the world can sign in to the app unrestricted (and Roles are not utilized), then they are considered Public users. The limit is based on the number of allowed public users in your plan.
If there is any sort of whitelist restricting who can sign in (including domain restrictions), or if Roles are utilized, then any of those signed in users are considered Private users. The limit is based on the number of allowed private users in your plan.
Basically, if I can sign into your app without you knowing my email or domain beforehand, then I will most likely be a Public user. If I have to share my email with you, so you can whitelist my entire email or domain, then I’m now a Private user because I have to be pre-approved to sign into your app. This is regardless if an app is open to Visitors with optional sign in, or if it requires sign in to view the app.