This app has reached its monthly private user limit. Please upgrade for more

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1

Hello, I have troubles with my second Glide app.

It is a public app, currently on the free plan.
When I try to login, I get this message:

This app has reached its monthly private user limit. Please upgrade for more.

This seems strange to be, because only 3 users managed to login.

According to the pricing page, I see that I should have 3 private users and 100 public users per month.

The amount of private users is defined as:

The number of unique users who sign into your team’s Private Apps or Pages, each month. Users in your allow list are not counted until they sign in. […]

Whilst the amount of public users is defined as:

The number of unique users who sign into your team’s Public Apps or Pages, each month. Only users who sign in during the month are counted. […]

Since my app is public, aren’t these users supposed to be counted as public users, so that I should have up to 100 of them?

Thank you in advance for your explanation.

2

Are you using Roles in either of your apps?
If you use roles (even in a public app), any user with an assigned role will be counted as a private user.

3

Hi Darren, thank you for your help!
I don’t use roles, but I see the dropdown to assign roles to users:

image

Here I read that “If your app is on a Private Plan, you can assign roles to the users in your User Profiles table.”

Maybe I mistakenly set the app as a private app?
How can I check if the app is private and, in that case, switch to public?

4

Check in Settings->Privacy

Take a screen shot of that if you like and show it here.

5

Thanks for your kind guidance, here is the privacy settings screenshot:

image
image766×958 104 KB

6

Yes, there’s your problem. You have it set to only allow users in the User Profiles table. This will cause every user to be a private user. If you want the app to be public, you should change that to Anyone.

7

Sign in with email address is a requirement for my project.

Are you sure that in this way each user loggin in would be considered a private user?

This seems strange, because last April I had another glide app in the “Starter” plan, which would provide only 10 private users per month, but I had about 300 people logged in using their email address.

Did I miss something?

8

That’s fine. Leave the top section as it is (Sign In Required).
You just need to change the bottom section to allow anyone to sign in.

Like this:

Privacy - Anyone
Privacy - Anyone572×690 40.4 KB

2 Likes
9

I see. I tried it and it seems to work fine, so I marked this as the solution. Thank you again.

May I ask what kind of plan I would need if I’d want only users in the user profile table to be able to login, for about 1,000 users?

10

The maximum number of private users on Business Plans is 250, so for 1,000 private users you would definitely be looking at an Enterprise Agreement.

11

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