Hello,
I just upgraded from free account to Explorer. I paid online and have the confirmation email and receipt, but Glide UI still shows that I am using the Free level and I am not able to take the next step in building my app.
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Hi,
Please verifity the resources of the Explorer plan
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Can you try clearing the Glide builder’s cache to see if it helps?
Google Chrome
- Go to the website you want to clear the cache for.
- Click the padlock icon next to the URL in the address bar.
- Select “Site settings.”
- In the new tab, click “Clear data” under the “Usage” section.
- Refresh the page.
Alternatively, you can use Chrome’s built-in tools:
- Press F12 (or Ctrl+Shift+I) to open Developer Tools.
- Go to the “Application” tab.
- In the left sidebar, under “Storage,” click “Clear site data.” https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Mozilla Firefox
- Go to the website you want to clear the cache for.
- Click the padlock icon next to the URL in the address bar.
- Click “Clear Cookies and Site Data.”
- Confirm and refresh the page.
Or, for more control:
- Open the menu (three lines in the top right) > “Settings” > “Privacy & Security.”
- Under “Cookies and Site Data,” click “Manage Data.”
- Search for the website, select it, and click “Remove Selected.” https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
Microsoft Edge
- Go to the website you want to clear the cache for.
- Press F12 (or Ctrl+Shift+I) to open Developer Tools.
- Go to the “Application” tab.
- Under “Storage,” click “Clear site data.”
- Refresh the page.
Alternatively:
- Go to “Settings” > “Privacy, search, and services” > “Clear browsing data.”
- Choose “Cookies and other site data” and “Cached images and files,” then select the time range and clear data. https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies
Safari (Mac)
- With Safari open, go to “Safari” > “Settings” (or “Preferences”).
- Click the “Privacy” tab.
- Click “Manage Website Data.”
- Search for the website, select it, and click “Remove.”
- Click “Done.” https://usqassist.custhelp.com/app/answers/detail/a_id/3199/~/how-do-i-clear-my-cache%2C-cookies-and-history-in-safari%3F
Safari (iPhone/iPad)
- Go to “Settings” > “Safari” > “Advanced” > “Website Data.”
- Search for the website.
- Swipe left on the site and tap “Delete,” or tap “Remove All Website Data” to clear all. https://support.apple.com/en-vn/105082
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Just saw this, but when I pulled up Glide today, it indicates my Explorer account type. Thanks!
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