I’m on the free plan and rely on a Glide app to run my small business, but I’ve been locked out for several days and can’t reach any of the business-critical data stored in the app.
What happens
Clicking the magic-link email takes me to https://go.glideapps.com, but the page goes completely blank—no error, nothing to click.
Trying to open my published app URL simply shows a spinner forever; the app itself never loads.
What I’ve already tried
Cleared cache/cookies and used incognito mode
Switched browsers (Chrome, Firefox, Edge) and devices (desktop & mobile)
Disabled all extensions, ad blockers, and VPN
Tried multiple networks (home Wi-Fi, public Wi-Fi, mobile data)
Followed every AI-support suggestion
Why it’s urgent
My team uses this app daily to conduct business.
What I need
I feel like I’ve exhausted every self-service option. Could anyone—Glide staff or community—point me to the next step?
We only use a single account — mine — on a shared iPad that stays on-site.
I’m not sure exactly when the issue started. I just know that when I tried to reuse the app recently, I couldn’t access it anymore. No one had been editing the app, and no data had been added for several weeks.
The app URL is: https://bonheurs-cartes-cadeaux.glideapp.io
It currently shows the message: “This app is not currently available. Please contact the app owner to resolve the issue.” (screenshot attached).
That is a classic app. Classic apps were shut down on June 30th. Classic apps have been deprecated for quite a while in favor of new apps which have been around for a few years. Emails about this were sent out as far back a February and an official announcement was made at the end of March. In that same time, you should have seen a notice while working with the app in the builder.
At that time you were given a chance to convert your classic app to a new app. If you did not prior to June 30th, all classic apps were automatically converted to new apps. You should have an app in your Glide dashboard with (new) appended to the app name. This should be the new version of your classic app. New apps also use the glide.page domain in place of the glideapp.io domain.
You need to look for the new app that is a conversion of your classic app in the glide dashboard. If you have not worked with that new version in the builder, you may want to review it, make sure it is published, and share the new url with your users. The automatic conversion is not perfect, so you may need to rebuild some of your screens.
Thank you, that definitely explains part of the issue.
However, the main problem I’m facing is that I can’t access my Glide account at all. I’ve tried from different devices and browsers, but I either get a blank screen after clicking the email login link, or the app dashboard never loads. Without access to my account, I can’t even check whether the new version of the app exists or was properly migrated.
Is there any way to recover access to my account that I haven’t already tried ?
Have you tried going directly to https://go.glideapps.com (bypassing the magic link).
Personally, I’ve never used that magic link method of signing in. In fact, I’d been using Glide for a few years before becoming aware it was even an option.
When you originally created your Glide account, did you use Google authentication? If yes, then my advice would be to go directly to https://go.glideapps.com and use the Google Sign in method. That’s what I always do, and it’s never not worked (in 5 years of using Glide).
I originally signed up using Google authentication, so I expected the Google Sign-In method to work. But right now I can’t get past that blank screen on any device or browser I’ve tested.
Thanks anyway for all your help, I really appreciate it.
Just to add one last detail: even clicking the “Sign up” button from https://www.glideapps.com/ also leads to a blank page on my end. So it seems like something is preventing Glide from loading entirely for me, across different entry points.
Still hoping I can regain access somehow. Thanks again!
Reading through your first list, it looks like your tried most things I would have suggested on the same device, but have you tried a different device or a different computer?
Yes, I’ve tried from my smartphone and also from a Windows PC. Same result each time: either a blank page or nothing loads after attempting to sign in.
I don’t use a VPN or antivirus software like Norton or Avast, so those shouldn’t be interfering.
That said, I cleared my cache once again, and this time it seems to have resolved the blank login page issue. I can now access the login screen.
However, Glide now tells me that none of the emails I try are linked to an account. I’m absolutely sure I’m using the correct email addresses. I tried both my current login email and a previous one, just in case.
At this point, I’m starting to think Glide may have deleted my account entirely.
Upper left corner you’ll see a dropdown to select different teams. If you are not familiar with selecting different teams, make sure you find this dropdown menu and browse any teams you might have.
I checked my account carefully and it really seemed completely empty. After digging a bit more, I realized I should have used the migration tool. But it’s no longer available. I’m guessing the app was automatically deleted after that.
Really disappointing to discover the migration option is now gone. I don’t think I’ll be using Glide anymore from today onward.
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