Troubleshoot Tips & Tricks - User Profile section going weird of the first order

[Desley]

Hi,
All I could find in the Glide documentation re troubleshooting was if one cannot see the app etc.

Honestly there are so many tips & tricks re troubleshooting that could be included for an easy reference to newbies, seasoned and experts alike.

So I’ve started a new topic thread because quite frankly I’m tired of getting my apps to the very last stage only to find the app has suddenly gone apps…

For example: I’ve been developing a My Medications app which various members of the Community have supported and assisted which is very greatly appreciated.

Decided I wanted the images to have a carosel option so users didn’t have to continually upload photos etc. when entering a new medication.

I did as one person suggested and duplicated the my relevant data sheet etc. so I had a copy. Was working on the copy which before I actually realised had reverted by to the user profile data sheet and bang my user profile section has simply gone apps…

The drop down in the layout will only show role rather than the correct information
i.e. name, email, image and role and the damn app keeps telling me I haven’t set up a data sheet

The below screen shot is showing the exact same thing for all drop down selections

Also when I go to view the app as various users I get this!!!

Is anyone else having these types of issues at present. Seems that the app platform is rather going apps… at present. One minute one can upload images, the next one cannot. One minute the various layout screens appear, then they don’t.

Any ideas, suggestions and support would be very greatly appreciated.

Many thanks in Advance

[Darren_Murphy]

All of that suggests that your Users table is missing a few columns.

Can I see a screenshot of the table from the Glide Data Editor please? (be sure that the column headings are visible)

[Desley]

Gidday Darren,
Many thanks for your response, very greatly appreciated.

Here is an image of the User Profile Table, which I’m repeatedly having to do (and even to get you this image the damn table had deleted everything and I had to reinsert the information yet again.

Now the images won’t upload yet again. The glide app has been having a hissy fit re uploading images for a few hours now. Such is life.

Many thanks

[Darren_Murphy]

That’s a different table to the one shown in your earlier screenshots.

Go back to your User Profile configuration and change the source table from Users to User Profiles

Oh, and I just noticed that you have User Specific columns in your User Profiles table. That won’t work. You need to delete those columns and add them again. And don’t tick the User Specific check box.

[Desley]

Hi Darren,
Many thanks for your response - very greatly appreciated.

I deleted and add the name and family member columns again as per your suggestion and ensured I didn’t click column is user specific. This has brought back at least 1 more of the fields i.e. name. However, still cannot get email and image selections.

Yes, the database name is User Profile

Yes, the table was slightly different because I had to redo the all the names again prior to uploading. As you can see both email and image will only allow me to select role.

It seems to be having a hissy fit with the Your Profile page which is signed in user.

Many thanks

[Darren_Murphy]

@Desley

This has brought back at least 1 more of the fields i.e. name. However, still cannot get email and image selections.

You need to make sure you have the correct column types in your User Profile table.

• Email - needs to be an Email type
• Image - needs to be an Image type
• Role - needs to be a Text type (but you probably don’t need that one)

[Jeff_Hager]

There is zero reason for having ANY user specific columns in a user profile table. Unless multiple users are going to put multiple unique values in the same column in the same row, there is no reason to use user specific. Especially in a user profile table where every user has their own row.

User specific is only useful when you want multiple users to put their own unique value in a single cell and have that cell only show them their own unique value.

That’s why data disappears. You are probably viewing the app as different users, and THEIR version of the user specific columns are empty while it’s filled when previewing as other users. Actually you are previewing the app as ‘anyone’, which is the same as not being signed into the app, so user specific columns are never saved because they can’t be linked to a specific user. When the app is refreshed, they are wiped out.

TL:DR. Get rid of ALL User Specific columns in your user table. You don’t need them for your use case. You replaced two, but you didn’t replace all of them.

[Desley]

Hi Darren,
Many, many thanks. This aspect is now working (and I’ve also been able to upload the images again.

Yippee. A few more steps closer to getting things back to where they were before I decided to try and include an image carosel (even though I did duplicate a datasheet prior to attempt this and was trying to follow the Glide documentation - ugh - I wish they would include proper explanatory videos in their documented steps so one can stop and start - I was trying to follow their images and text which can do my head in)

Now all I have to do is get the Your Profile page or the Family Member page to show correctly and hopefully all will be sweet.

Whilst I can upload - the information is writing to the User Database however now showing on this page or the family member page.

Therefore the filters for either page is not working

Any ideas, suggestions are greatly appreciated.

Many thanks

[nathanaelb]

@Desley

I think you would benefit from spending a few hours in Glide Docs and starting from the top, slowly and methodically.

Things are not simply disappearing on you in the builder. Rather, inadvertently and with good intentions, you are setting things up without necessarily understanding the implications of your setup.

For instance, user-specific columns in the Users table. Or column types. Jeff and Darren are really kind to explain these. These are also clearly explained in the documentation.

Glide Docs and Glide University are there to set you up for success, don’t hesitate to use them alongside the forum

[Desley]

Hi Nathanael B,
Many thanks for your response and suggestions. Yes, I’ve spent quite a lot of time over the past few week trawling through Glide Documentation and Glide University.

It’s not that the information is not there however the way both are put together, can leave a newbie literally scratching one’s head. To my mind (and yes in a past life I was a trainer for 20+ years in the mental health sector) there is no clear logical order to how these videos are showing or the documentation.

Glide might think they have done so however, even the most basic of information is spread all over the place and trying to find the relevant basic information is like searching for a needle in a haystack. Even using the search function doesn’t help in the majority of time.

I’m sure I’m not the only newbie who has either thrown up their hands in horror or simply like I do (mind you after hours of trawling through videos and documentation & YT) decide the quickest way to ascertain the information is to come to the Glide Community.

It’s like I said in another post to David the CEO - I greatly appreciate all the support you and others have very generously given to me and I do fully appreciate that it takes time to respond which I suspect may be taking you guys away from your business endeavours or whatever else you have going on in your lives.

I certainly don’t want to wear you guys out I can assure you.

I had this app virtually finished and simply wanted to add an image carosel and the whole user profile went app… of the first order. I’m gradually getting everything back to where it was.

I’ve managed to get the profile and family members pages to show so I’m getting there. Unfortunately whilst I would have liked users to select from a carosel of their photos they originally uploaded when completing a new medication - it’s just not worth the risk to lose the settings for a second time.

Thank you to you and Daniel for supporting and assisting me to get things back to a relatively even keel. Very greatly appreciated.

What I have also been doing is developing little how to’s videos for myself as I progress so that I can simply refer to them if I need to in the future. You bet I will be doing a how to video on what to do when the profile section of the app goes ape…
and how to restore it.

Many thanks

PS: Maybe I’ll do a wee video on this for general consumption and post it here so others won’t have to put you guys to the test all the time sorting out stuff that if the Glide docementation had a full on video troubleshooting section wouldn’t be needed here in the first place!!!

[Desley]

Gidday All,

Yea, this issue has now been fully resolved. Cannot thank Darren and Nathaneal B enough on supporting and assisting me with this issue.

Yes, I’ve developed a wee How To video that others may or may not find useful.

How to Restore User Profile Settings When Accidently Changed

Length of Video: Just over 6 minutes

Once again many, many thanks.