I bought a template Premium Store · Glide
I haven’t recieved any confirmation nor do i have access to the copy of the template. What should i do! This is my first time here~ Please help me sort this out.
Did you receive any confirmations via email?
No, I haven’t recieved any confirmation inspite of the amount being debited from my bank account. 
I’d advise reaching out to Glide support.
I did, Thanks! I was wondering if there is anyother way to get support here… maybe someone knows the owner of that app.
Did you check your email spam or junk folder?
I did… nothing in there!
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This is the reply i get from the owner of app owner, he is asking me to ask the Glide Team and the Glide team is asking me to directly speak with the app owner.
Hello,
Thank you for the purchase and sorry for the inconvenience.
You may ask the Glide team directly because I can’t do nothing about that issue.
Thank you,
Best regards,
Christophe
Christophe Gazel
Studio manager & founder
+33 (0)6.22.13.36.85
KWARTET STUDIO
Not sure what to tell you then. The app isn’t showing up in your glide dashboard? Since you purchased it, you should have the ability to re-download it. It may ask you to purchase again, but since you already have, it should not charge you again. You should be able to download it as many times as you want. I’ve never purchased a template, so I’m not 100% sure if what I say is true.
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Did you get charged on your CC for the Purchase?
Hi Nordi, I did!
So the app does not appear on your dashboard? I haven’t purchased any templates so not sure what the process is after paying.
Hi @Priyanka_Baruda, , Have you solved this? I have the same problem with a purchase, but with a different template.
@George-Glide
“The issue seems unique to this particular Template”
I see a similar issue in this thread with another template. why do you think the earlier purchase problem is unique to my template only?
Because Support has not seen any other issues with re-downloading of Templates for a month or so since fixes were made. I’m not saying there is anything wrong with the Template. I’m just saying that something about the template seems to be the cause. Our Engineering team is looking into it.
Templates do sometimes fail to download during the payment process, but in almost all of the cases, a re-download is all that is needed to get the template into the folder that it was purchased in.
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Thank you for your reply George. Is there any update from the engineers?
It would be very interesting to find out what is happening. Another purchaser now faced the same issue today. Others have purchased successfully before and I have seen their final app products.
No word yet. It is the weekend so hopefully, they will get to it early next week.
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Thank you, looking forward to know what could possibly have happened… I have a longer list of purchasers now facing the same issue.
At least 2 have mentioned that it has happened to them before with purchase of other templates on Glide Template Store and they solved it by template owner sending them a link to download
(not sure what that is really, maybe they a link to copy the initial app outside the template store)
I have also contacted every purchaser before this issue and they have managed to copy the app with no issues.
Here is one clients update today morning:
I also have other client who recently downloaded no issues
"Hi Rayo! After many days without a solution, glide team trying different things, i tried to install it with the smartphone last friday and finally i could install the app… So the problem is solved.
Can’t work on it right now due the glide Log In problem, but later i will start with it.
Can i ask you some questions if i have any problem with the app, right?"
What was the feedback from the Glide Team engineering team?
As far as I understood it, there was some kind of low-level timeout setting that needed the wait time for a response from the server to be increased.
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