Any Suggestion?
Client unable to purchase our app
“I was trying to purchase your template for the Glide Store but its not taking me to check out is the app still available?”
Template Link https://www.glideapps.com/templates/glide-store-5x
Best ,
Sudipta
@SantiagoPerez can you take a look? Thanks!
Hi @Sudipta
What exactly is the problem? I am unable to reproduce this. Any chance of getting a screen video of the issue? If they can have the developer console open while recording it, that’d be awesome.
Hi @SantiagoPerez
The client said that he was unable to purchase our template, when he click on purchase its not redirecting to the checkout.
Regards
Sudipta
Hi @SantiagoPerez
Getting a lot of emails like that, people are unable to purchase our template.
Kindly check and fix it asap
Best
Sudipta
Hola @Sudipta
Have you submitted a support ticket?
If you haven’t, please do so with as much info as you can https://glide-help.zendesk.com/hc/en-us/requests/new
@SantiagoPerez
Thank so much for the followup
I have already contacted support team regarding this
Waiting for their response
@flosrn
Can you plesae try to Purchase Glide Store Template now?
is there any way
Kindly let me know
You should be able to get this information via your stripe dashboard.
