Sudipta
November 19, 2021, 6:07am
1
Hi Experts ,
@JackVaughan
Can you please suggest to me how to fix this issue
Client Unable to Purchase our Glide Template
No Payment Gateway Link is Coming
Error message: Template Can not be transferred between owners
Template Link: Glide Store app template
Error Video Link: Glide Store · Glide
Please help me to fix these issues
Regards
https://www.awesomescreenshot.com/video/6078647?key=c2162ddf1cd66ba367ede1fdd79baaeb
Sudipta
November 24, 2021, 4:03am
3
Hi @JackVaughan
I have contacted Glide support support@glideapps.com
But no Response
I have send 10 Email but no response
We have sent an email from hello@mswebdesigner.com
Best ,
Hey @JackVaughan
I have received another 10 Complain that people are unable to Purchase our Template.
Please Fix is issues as soon as possible
Regards
Sudipta
Hey @Sudipta
Please, make sure to submit a ticket regarding this issue. Please, add a video of the problem. If you could keep the dev console open while making the video that would be really beneficial.
1 Like
Sudipta
December 20, 2021, 6:28am
7
Hi Support Team,
I am Sudipta from MS Web designer
We have developed a Glide Template for the eCommerce store
But no one is able to purchase this template I have already received 30 + Complaint regarding this, kindly fix these issues
Here is the screen recording video for your references: Glide Store Template
If you have any questions feel free to ask me
hello@mswebdesigner.com
Best ,
Sudipta
Here is the link to Glide’s helpdesk to submit tickets
https://glide-help.zendesk.com/hc/en-us/requests/new
1 Like
Sudipta
December 21, 2021, 2:57pm
9
@JackVaughan
No One answers my Concern
100 Days gone , not get any support from glide team
Sudipta
December 21, 2021, 2:58pm
10
No One Response,
100 days gone
Uzo
December 21, 2021, 3:15pm
11
just create your own template store…
I have contacted support, and they have responded to you about this issue. Perhaps the email got lost. Could you check again?
The issue you are currently experiencing is being looked into but there is a bug putting it on hold. Thanks for your patience.
3 Likes
Sudipta
December 25, 2021, 6:32am
13
Not Received any email from Glide Support Team
Kindly fix these issues
*** Again Received another Email from the Client that they are unable to purchase our theme ****
Hi @Sudipta
Have you checked your spam folder? Make sure also to check the same email that you have used to submit your ticket.