Team ID: ywTixIBeblzslkXAFZf6
Description
Hi, I am trying to upgrade to Maker plan, but two issues:
(1) it wants to charge me $125 for the Maker plan it won’t upgrade me to; I’m not a certified expert or on an Agency plan. It’s currently sitting on Legacy free.
(2) If I try to upgrade to any plan it comes up with an error code: “the upgrade for this team has failed”. It’s not a payment error at my end; I’m using the same credit card details on other teams with no issue and it doesn’t seem to try to charge the card anyway.
The problem persists in an incognito browser and my computer time settings are fine. I’m using Chrome Version 138.0.7204.50 in Windows 11 Education.
The chatbot says "since you’re on a Legacy Free plan and the standard troubleshooting steps haven’t resolved the pricing issue, this appears to be a technical problem with how the billing system is presenting upgrade options for your specific team configuration. (Access to Legacy Plans | Glide Help Center)
The standard upgrade process should show the correct Maker plan pricing at $60/month when you go to Billing > Manage Plan > Update plan. (How to modify your subscription | Glide Help Center) However, since you’ve confirmed the wrong pricing persists even in incognito mode, this suggests a deeper system issue rather than a browser-related problem…
Given that the technical troubleshooting steps haven’t resolved the pricing display issue, you’ll need to contact our support team directly with details about your operating system and browser version so they can investigate this specific billing configuration problem. "
Ideally I would just move my apps to a new team and start again but I can’t, because I can’t move apps from a free plan. Help?
How to replicate
- Be in my team, go to Billing then Manage Plan, behold weird options.
