Upgrade not started after purchasing

[David_Dalloca]

My Team collegue has paid to upgrade from free legacy to Maker plan.
We’ve recived the invoice, but our profile still not upgrading.

Can someone help me?

[ThinhDinh]

Is it possible for you to start a chat with support in the bottom right icon of builder environment?

[David_Dalloca]

Nope

I’ve also made him Admin of the team…to see if it was that…but nothing has changed

[ThinhDinh]

I assume you’re on a paid plan on that team.

If you don’t have the chat bubble from your dashboard or the Builder, you need to Opt-in to cookies. This is found in the Settings area of your dashboard. If you opt out of this, you won’t see the Messenger bubble.

[David_Dalloca]

The invoice is for Upgrading the team where the app of the screenshot is.
It’s not the first time i upgrade the profile…and it usually simultaneus to the paiment.

I’ll check for your suggestion

[ThinhDinh]

So that team is on free right? Do you have any other teams where it’s on a paid plan to try contacting the support team in that one?

[David_Dalloca]

Can’t see the flag for it!

This should be the team with the upgrade…so no not have one upgraded

[Jeff_Hager]

Click your profile icon at the top right of the screen. That’s where the cookie setting is located.

[David_Dalloca]

This need to be checked or not?

[David_Dalloca]

For the bubble chat it should not!

[ThinhDinh]

Yes, you should not check, because checking means opting out.