It’s definitely possible it’s location based. The location permission button has been broken in Glide (at least on my app) for over a month and the engineering team has been trying to fix it. Working correctly it shouldn’t be frozen bc of that though? I have back up options within the app for when location is off or not permitted.
I think that is the reason… The app is accessing the location and can’t pass through it… that’s why it is getting stuck… some of the devices might not have a popup window service asking to turn on location, or Glide does not have code for these devices or OS.
You have to take it out… or let users know about this problem… try to reproduce that in Apps… I think Apps do not have this problem.
There is a separate splash screen with logo before landing here. Once someone lands on this main page, it’s not only still spinning, but the entire thing is frozen. Are you saying this spinner was added to the app from the person who put it in the app store? I did not do it myself.