Hello everyone,
I’m a Glide user who first subscribed and used the app in August. Since then, I have not logged in or used it at all (my usage history on Glide can confirm this). I mistakenly thought I had cancelled my subscription, but I didn’t, leading to multiple unintended charges afterward.
Unable to track the billing account, I even destroyed my credit card, which is why this month’s charge failed. I sincerely request a refund for all charges from the unused period after August.
I’ve already contacted support via email, but I’m hoping the community can offer advice or that Glide staff can assist. Thank you!
大家好，
我是Glide的使用者，自從八月第一次訂閱並使用此APP後，從八月以後就完全沒有再登入或使用過（Glide後台可查詢我的使用紀錄）。我誤以為已取消訂閱，但實際上沒有，導致後續被多次扣款，這些續訂完全非我所願。
由於找不到扣款帳戶，我甚至直接銷毀了信用卡，這月扣款才失敗。我非常希望能退回自八月後未使用期間的所有扣款費用。
已透過客服email聯繫，但希望社群能提供建議或官方能協助處理。謝謝！