Describe the bug:
The app was unsubscribed from its plan that we have been on for over 2 years. I don’t seem to be able to reactivate it. We have many years complaining about not being able to access it for 3 days now. Have submitted to support yesterday when it became known what the issue was.
Expected Behaviour:
It should be running as usual on its original Glide Pro paid plan.
How to replicate:
Go to app check plan - it’s no longer on it’s original plan/ see billing to verify which plan it was on.
Definitely a question for glide support, but I would probably check your payment details to make sure they are current.
Also, Glide will eventually be switching everyone completely to the new pricing structure. I don’t know when, but it’s coming. This will involve moving apps from the My Apps folder to a new Teams folder. They should be giving us an adequate heads up before that happens, so it won’t be a surprise.
Yes, I submitted a ticket already. There’s no mention of credit card issue anywhere and that credit card has continued to work fine everywhere else. So I don’t see how it could be related to that.
I posted here because I didn’t get a response from billing… and because it looks like a more general bug from what I can tell.
Ok, so @SantiagoPerez has replied to the original ticket now.
He suggested I sign up for a new team plan rather than reinstating things as they were. A payment failure was cited for this need to sign up on a new and different plan - but that’s not how it typically works. If it’s a payment failure, you just retry the card - and as I mentioned this card works.
Awaiting the response to reinstate our original plan.