Unable to pay for my subscription - suddenly lost apps access


I am a paid user of Glide for more than 1 year. I am presently on the Starter plan and paying each month. Suddenly I have lost access to the apps. When I logged in to check I could see my Starter plan is no longer active. I have tried to rectify the situation by paying for the Starter plan again ($25) however each time I try to do that I receive the below error msg:

Payment for this subscription requires additional user action before it can be completed successfully. Payment can be completed using the Paymentintent associated with 'subscription.latest_invoice
Additional information is available here:

I have tried paying by entering credit card directly and also through the Link option (credit card). In both cases I get the same error at the end.

Pls urgently help as I want to pay by credit card but unable to. Myself and my users have lost access to my apps.

I’m not sure Chloe’s comment (she’s a bot) was all that helpful.

The error message you are receiving is a little cryptic.

Here are a few ideas that might help:

  • Create a new team, transfer the app to this new team, apply the paid plan you wish to this new team.
  • Different browser
  • Incognito tab/window
  • Delete Glide-related cookies

If all fails, contact Glide support.

Thanks Nathanael.

Turns out the issue was to do with a failed payment for the last invoice. I was able to clear it by going to the payment history page and doing it from there!


This topic was automatically closed 24 hours after the last reply. New replies are no longer allowed.