I have a grandfathered account for a glide app I made for when the subscription was still about $30/ month billed annually. I decided not to renew the subscription so I cancelled my plan thinking my plan would continue until the end of the already paid for period which was until December 2023.
I cancelled the plan in September, and the app was still working normally. Then on October 1, I got downgraded to non-paid and my app stopped working. I have paying subscribers who are no longer able to access the app, and when I try to follow the instructions for filing a support ticket, there is no option provided as it suggests in the instructions.
Thanks for the suggestion – I guess I didn’t think to open a billing inquiry because I was looking for technical support. I opened a billing inquiry and am hoping they respond.
I cancelled my plan, but most companies honour the remaining duration of your already paid for subscription, so that was shocking. I was planning to do a migration plan for the customers, but now this was abruptly halted.
When you cancel a plan, Glide will usually give you a credit for any time remaining. So worst case, I would expect that support will be able to help you apply that to a new team plan.
Issue has been resolved. Thanks for your help. What solved the problem was emailing support@glideapps.com. They were the route that responded first.
They were able to move my app to a new Team plan, credited me the remainder of my annual subscription and gave me the same grandfathered rate for the remainder of the plan.
