Cannot downgrade from Private Pro App Plan to Free Plan

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1

Hello, Gliders :grinning:
I am unable to downgrade from a Private Pro App Plan to a Free Plan for an app that I have been using with annual payments.

The next annual payment will take place the day after tomorrow.
So I would like to implement the downgrade before that.

What I have tried.

  1. Settings → Billing → [ Cancel Plan ].
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  2. It asked me why I wanted to downgrade, so I chose from the pull down menu and clicked [ Cancel Plan ].
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However, the plan description was not changed. The Private Pro App Plan remained selected on the screen.
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I referred to the Glide Library for an explanation of this issue at the following URL

Cancelling your subscription

I have contacted the email address given on the above page.

What should I do after this? If anyone knows, please let me know.

2

If you have already contacted the email then I would advise waiting for at least 24 hours to see if they respond.

If that doesn’t work, please try submitting it as a bug ticket here.

https://glide-help.zendesk.com/hc/en-us/requests/new

1 Like
3

Dear ThinhDinh,

Thank you.
Glide Support responded to my email and addressed this matter.
I was able to downgrade successfully.

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4

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