How does billing work if I need to change my plan?

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1

we’ve purchased the pro private app by misunderstanding it’s features, would like change to the pro app now.

the pro private plan has already been billed and when I change to the pro app plan in the billing section, will the money paid for the private pro plan be used for this?

2

i think it will be returned… or apply

3

hey, thanks for responding quickly.

that’s good to hear, but when I click “apply changes” it shows me the usual billing procedure, don’t see the intimation of old payment being transferred back in that screen.

So, should I cancel the plan now?

I’ve seen somebody in the community saying when they do presentation w glideapps and want to avoid the branding they buy and cancel after the presentation? so that means the money should be returned?

which do I pick? confused…

4

i don’t remember anymore… i guess i cancelled the old one and the money were returned, but wait for someone from glide to explain…

5

should I tag someone from their team?

6
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7

thanks a lot, so from reading those, the money isn’t returned to the bank account but as a store credit? which you can use for future purchases?

8

Correct.

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9

same goes for cancelation option instead of the change plans option? unused will be stored as a credit

10

I believe so, yes.

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11

Changing plans applies a credit for the time remaining on your original plan.

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