The money is not credited back to you credit card. It is credited back to your glide account only.
Glide credit cannot be redeemed for cash. It can only be used towards upgrading another app.
You will not automatically be refunded. You will receive account credit (i.e. ‘store credit’), and you can find the balance of your credit in your Billing section.
Plan changes are now prorated
Each Glide account now has a single subscription, so when you upgrade, downgrade, or change an app’s plan, you will only be billed for the time remaining before your next renewal date.
For example, if you upgrade to a monthly plan halfway through the month, you’ll only be charged for half a month. Similarly, if you downgrade a monthly app halfway through a month, you’ll get credit for the second half of the month. This means you don’t have to carefully transfer subscriptions between apps anymore—you can simply upgrade and downgrade apps, and proration and credits will make sure you get what you pay for.
Changing plans applies a credit for the time remaining on your original plan.
Old-style subscriptions can be transferred, but new subscriptions since September 1 can simply be downgraded and upgraded.
Downgrade the app you don’t want to be Pro
Upgrade the other app you want to become Pro
When you downgrade, you get credit for unused time. When you upgrade, you are only charged a pro-rated amount until the next billing cycle. So downgrade-then-upgrade is equivalent to a transfer.
If you still feel that your glide account has not been properly credited for any unused amount from your subscription, then you can submit a ticket to Glide support here:
https://glide-help.zendesk.com/hc/en-us
2 Likes