Problem with PIN

[Katelyn_Alberts]

I have a new user trying to make an account who says she is not getting the PIN.

I suggested she check spam, check other inbox folders like ‘promotions’ or ‘other’, make sure it’s the correct email address. She confirms she did all of that several times and still is not receiving a PIN.

The PIN is working under my email address, so I’m not sure what else to do? Is anyone else having this issue, or have any other suggestions?

I have no issues with data limits either.

[MaximeBaker]

@NoCodeAndy another one here!

[MaximeBaker]

@ThinhDinh another one!

[Katelyn_Alberts]

Is this an issue at the moment? This is the first I’ve heard

[MaximeBaker]

Ive got another one just today!

[Darren_Murphy]

Users aren't getting the PIN sign-in email | Glide Help Center

[Simon_Hill]

I had a similar issue, sharing update for info:

No Login for Users

Our corporate IT Outlook team found the issue and are trying to fix. Apparently, Microsoft was flagging the embedded URL as a potential fishing email. This is the URL to my GLIDE app. The next step is for our IT to check the URL again with Microsoft…… We live in hope that this may be resolved. At least it explains why some PIN Emails were getting And others not. [UPDATE] Our corporate IT required a number of steps. First they confirmed that MS Outlook was wrongly tagging the inbound email as a …

[Katelyn_Alberts]

thanks for sharing Darren, I had already done everything except change my URL - which seems like a drastic change to resolve this issue?

[Katelyn_Alberts]

@NoCodeAndy any consistency or resolve around the PIN not working once all the troubleshooting has been fleshed out?